Refund policy

At [Akanksha Hub], customer satisfaction is important to us. We strive to provide quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

Customers may request a return if:

  • The product is damaged, defective, or incorrect
  • The item received is significantly different from the product description
  • The return request is made within the allowed return period

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Include original packaging, tags, and accessories
  • Not show signs of damage caused by misuse or improper handling

We reserve the right to reject returns that do not meet these conditions.

2. Return Time frame

Customers must request a return within [X DAYS] of receiving the order.

Return requests submitted after this time frame may not be accepted.

To initiate a return, please contact us at:

📧 [official.akanksha.hub@gmail.com]

Please include:

  • Order number
  • Product details
  • Reason for return
  • Photos/videos (if the item is damaged or defective)

3. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be processed to the original payment method
  • Refund processing may take up to [REFUND PROCESSING TIME]

Depending on your payment provider or bank, it may take additional time for the refunded amount to reflect in your account.

4. Exchange Policy

We may offer product exchanges for:

  • Damaged items
  • Defective products
  • Incorrect products received

Exchanges are subject to:

  • Product availability
  • Verification of the issue reported

If the requested replacement product is unavailable, a refund or store credit may be offered instead.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within [X DAYS] of delivery.

Customers should provide:

  • Clear photos/videos of the product
  • Photos of packaging (if applicable)
  • Order details

We will review the issue and provide an appropriate resolution as quickly as possible.

6. Non-Returnable Items

Certain items may not be eligible for return or refund, including:

  • Personal care products
  • Used or damaged items
  • Customized or personalized products
  • Digital/downloadable products
  • Items marked as “Non-Returnable”

Products returned without prior approval may not be accepted.

7. Return Shipping Costs

If the return is due to:

  • Damaged product
  • Wrong item shipped
  • Defective item

then return shipping costs may be covered by [AkankshaHub].

For all other returns:

  • Customers may be responsible for return shipping charges

Shipping charges paid during the original purchase are generally non-refundable unless otherwise stated.

8. Cancellation Policy

Orders may be canceled before shipment confirmation.

Once an order has been shipped, cancellation requests may not be accepted and the Return Policy will apply instead.

9. Late or Missing Refunds

If you have not received your refund after the expected timeframe:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. Contact us for assistance

Some refunds may take additional processing time depending on banking systems.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: [AkankshaHub]
📧 Email: [official.akanksha.hub@gmail.com]
đź“Ť Location: [Farrukhabad, Uttar Pradesh, India]

Thank you for shopping with [AkankshaHub]. We appreciate your trust and support.